Shipping Policy
Where it goes, and how fast.
We ship from Wisconsin to adults 21 and over, in the states where Mood Mints are allowed. Most orders leave within one to two business days.
Shipping policy
The short version
- We ship only within the United States, and only to states where Mood Mints are allowed. The list is below.
- Orders placed by 12 p.m. Central Time on a business day ship within one to two business days.
- Shipping is free on orders of $50 or more and on every order of The Usual.
- You get a tracking link by email as soon as your order ships.
- If a package is lost, late or damaged, tell us and we'll replace it or refund it.
This summary is here to help. The sections below are the policy itself.
01Where we ship
We ship to addresses in the states below. Hemp laws differ from state to state, and many states restrict products like ours, so this list is shorter than we'd like. As of September 23, 2026, we ship to:
- DEDelaware
- DCDistrict of Columbia
- FLFlorida
- ILIllinois*
- INIndiana
- KSKansas
- KYKentucky
- MEMaine
- MOMissouri*
- NENebraska
- NHNew Hampshire
- NMNew Mexico
- NCNorth Carolina
- OKOklahoma
- PAPennsylvania
- SCSouth Carolina
- SDSouth Dakota
- WIWisconsin
* Illinois and Missouri: until November 11, 2026, when new state laws take effect there.
We don't currently ship to:
- ALAlabama
- AKAlaska
- AZArizona
- ARArkansas
- CACalifornia
- COColorado
- CTConnecticut
- GAGeorgia
- HIHawaii
- IDIdaho
- IAIowa
- LALouisiana
- MDMaryland
- MAMassachusetts
- MIMichigan
- MNMinnesota
- MSMississippi
- MTMontana
- NVNevada
- NJNew Jersey
- NYNew York
- NDNorth Dakota
- OHOhio
- OROregon
- RIRhode Island
- TNTennessee
- TXTexas
- UTUtah
- VTVermont
- VAVirginia
- WAWashington
- WVWest Virginia
- WYWyoming
- Checkout won't accept a shipping address in a state we don't ship to.
- We don't ship outside the 50 states and DC, which means no international orders, no US territories, and no APO, FPO or DPO addresses.
- Please don't use a package-forwarding service or a different address to get around the list. We cancel orders that do.
- Hemp laws change often, at both the state and federal level. We check this list regularly and update it when a law changes. If we can no longer ship to your state, we'll cancel any order we can't ship and refund it in full. If you subscribe to The Usual, we'll cancel your subscription and tell you by email.
02When your order ships
- Orders placed by 12 p.m. Central Time, Monday to Friday, ship within one to two business days. Orders placed after that, on a weekend or on a US federal holiday start counting from the next business day.
- We may need to hold an order to confirm your age or address. If we do, we'll email you, and the one-to-two-day window starts once that's done.
- If we can't ship your order in the time we've promised, we'll email you before that time runs out with a new ship date and the option to cancel for a full refund to your original payment method.
03Delivery and tracking
- We ship with USPS. Most orders arrive two to five business days after they ship. That's the carrier's estimate, not a guarantee.
- As soon as your order ships, we email you a tracking link.
- We ship each order in one package. If we ever split one, you won't pay extra shipping.
04What shipping costs
| Order | Shipping |
|---|---|
| $50 or more | Free |
| The Usual (subscription) | Free, on every order |
| Under $50 | A flat rate, shown at checkout before you pay |
Prices are in US dollars. Sales tax is added at checkout where required.
05Addresses
- Please check your shipping address before you pay. We can change it only before your order ships, so email or call us right away if something's wrong.
- If a package comes back to us because the address was wrong or it wasn't picked up, we'll contact you. We can reship it to a corrected address (you pay the new shipping if the address you gave was wrong) or refund the order, less the original shipping.
06Lost, late or stolen packages
- Tracking stopped or it's late. If tracking hasn't updated in 7 days, or your order hasn't arrived 10 business days after it shipped, tell us. We'll open a search with the carrier. If the package is lost, we'll send a replacement or refund it, whichever you prefer.
- Marked delivered, but it isn't there. Check around your door, with neighbors and your building's mail room, and give it a day, since carriers sometimes scan packages as delivered early. Still missing? Tell us within 7 days of the delivery scan. We'll file a claim with the carrier, and we'll replace or refund a missing delivered package once per customer.
To report any of these, use the refund request form and choose "It never arrived", or contact us.
07Damaged in transit
If your order arrives damaged, tell us within 14 days of delivery and we'll replace it or refund it. If a tin's seal is broken, don't eat the mints. The details are in our Refund Policy.
08Changes and cancellations
To change or cancel an order, email or call us as soon as you can. We can change or cancel it until it ships, and a cancelled order is refunded in full. Once it has shipped, the Refund Policy applies.
09The Usual
Every order of The Usual ships free, within one to two business days of its billing date. To change the address for your next order, update it in your account at least one day before your billing date.
10Contact
- Phone
- 844-741-4367
- Nature's Mood Magic LLC
N168W20379 Main Street, Unit #119
Jackson, WI 53037, USA